A Customer-First Support Structure
Built for Cinemas

We are dedicated to the success of every cinema we partner with, providing expert support around the clock. Our team offers tailored solutions to streamline your operations and enhance efficiency, ensuring smooth daily management. With proactive account management and comprehensive training resources, we equip your team with the tools needed to succeed. No matter the challenge, we’re here to help your cinema deliver a seamless experience for both staff and guests.

24/7 Help, Your Way

Support That’s There When You Need It

Live Chat

Email

Phone Support

AI Powered

Lightning-fast support

Help, Without the Wait

When you need support, you shouldn’t have to wait. Our team is always available to answer questions, troubleshoot issues, and keep your cinema running smoothly. With fast response times and real solutions, we make sure you get the help you need—right when you need it.

real world experience

Support from Cinema Experts

We’ve been in your shoes. Every member of our support team has hands-on experience working in and managing cinemas, so we know the daily challenges you face. From ticketing and scheduling to F&B and reporting, we provide expert guidance and practical solutions that actually work in a theater environment—because we’ve been there too.

multi-channel support

Support, Your Way—Anytime

Get help whenever and however you need it. Our support team is available 24/7, 365 days a year across multiple channels—email, live chat, and phone. Plus, with AI-powered assistance through Intercom, you get instant answers to common questions, backed by real human support whenever you need it.

remote teammates

An Extension of Your Team

We’re more than just tech support—we’re a true partner in your success. Think of us as remote members of your team, always available to provide guidance, troubleshoot issues, and help you get the most out of INDY. Whether it’s day-to-day questions or big-picture strategy, we’re with you every step of the way.

INDY is a lifesaver for theater operations and management. They provide a deep well of tools that are expertly crafted, and yet continue to adapt in an ever-changing exhibition landscape. The extra bonus is that their entire team is incredibly personal and professional. Our theater is very lucky to have such great partners.

Scott Beck

Co-Owner & Filmmaker, The Last Picture House

The process and work done with INDY has been smooth and easy. INDY is an intuitive tool that is on the pulse as to what modern cinemas need. The onboarding process was efficient and clear. The team is extremely responsive and always on hand at hours that suit us. We have been very pleased with the transition to INDY as well as their continuous support.

ActOne Cinema

London, UK

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Frequently Asked Questions

What is cinema management software?

Cinema management software helps cinemas run their day-to-day operations in one system. This typically includes ticketing, point of sale (POS), concessions, scheduling, reporting and customer management.

What does a cinema POS system do?

A cinema POS system handles ticket sales and concessions, processes payments, and manages transactions across box office and in-theatre locations. It helps staff serve customers quickly and efficiently.

Is INDY cloud-based?

Yes. INDY is a fully cloud-based cinema software platform, meaning cinemas can access the system from anywhere without relying on on-site servers, while benefiting from automatic updates and improved reliability.

Who is INDY designed for?

INDY is designed for independent cinemas, multi-site operators and boutique or luxury venues. It supports both single-site cinemas and larger groups looking to streamline operations across multiple locations.

What features does INDY include?

INDY combines ticketing, POS, concessions, loyalty programmes, digital ordering, and business reporting in one integrated platform, helping cinemas manage operations and improve the guest experience.

Does INDY support loyalty and membership programmes?

Yes. INDY includes built-in tools for managing memberships, subscriptions and loyalty programmes, helping cinemas build repeat attendance and better understand their customers.

Can INDY support online and mobile ordering?

Yes. INDY supports digital channels including online ticketing, mobile ordering and in-seat QR code ordering, allowing cinemas to offer a modern, seamless guest experience.

What makes INDY different from other cinema software?

INDY is built by cinema operators and designed around the real challenges of running a cinema. It combines multiple systems into one platform, reducing complexity and helping teams work more efficiently.